Return and exchange
1.The customer has the right to withdraw from a contract concluded at a distance or outside the entrepreneur's premises within 14 days without giving any reason.
2. The deadline for withdrawal from the contract expires after 14 days from the date on which the Customer came into possession of the goods or on which a third party other than the carrier and indicated by the Customer came into possession of the goods.
3. In order to exercise the right to withdraw from the contract, the Customer must inform the Store of his/her decision to withdraw from this contract by means of an unequivocal statement, e.g. a letter sent by e-mail to the following address: order.plume@gmail.com or by traditional mail to the following address:
RETURN ADDRESS - PLUMÉ UL. GĘSIA 33 LOK. 37, 20-719 LUBLIN
e: order.plume@gmail.com
t: +48 790 533 797
Withdrawal form (download here).
In order to meet the deadline for withdrawal from the contract, it is sufficient to send information regarding the exercise of the Customer's right to withdraw from the contract before the deadline for withdrawal expires.
4. In the event of returning goods from an order to which a promotional freebie was attached, the Customer is also obliged to return the freebie in question. In the event of refusal to return the freebie, the Store will refund the Customer the price of the returned items reduced by the value of the freebie - in accordance with the price of the freebie.
5. Consequences of withdrawal from the contract:
a.The Seller shall immediately, no later than within 14 days from the date of receipt of the Consumer's declaration of withdrawal from the Sales Agreement, return to the Consumer all payments made by him, including the purchase price of the Product and the costs of delivering the Product to the Consumer. In each case, no later than 14 days from the date on which the Store was informed of the customer's decision to exercise the right to withdraw from the agreement. The payment will be returned using the same method that the Consumer used, unless the Consumer has expressly agreed to a different method of return that does not involve any costs for him. The Store may withhold the return of the payment until the item is received or until proof of its return is provided, depending on which event occurs first.
b.The Consumer is obliged to return the Goods to the Seller at their own expense – immediately, but no later than within 14 days from the date on which they withdrew from the Sales Agreement. To meet the deadline, it is sufficient to return the Goods to the Seller's address before the expiry of this period.
c. The right to withdraw from the Sales Agreement does not apply, among others, to the Customer who is a Consumer in relation to agreements in which the Goods are non-prefabricated items manufactured according to the Consumer's specifications or intended to meet their individual needs (Article 38 of the Consumer Rights Act) and also in accordance with Article 38, paragraph 1, point 5 of the Consumer Rights Act, the return of a swimsuit is possible if the seal connecting the product is intact, e.g. the sanitary liner has not been torn off or damaged.
d.If the Consumer exercising the right of withdrawal has chosen a method of delivery of the Goods other than the cheapest standard method of Delivery offered by the Seller. The Seller is not obliged to reimburse the Consumer for the additional costs incurred by him.
eIn the event of withdrawal, the Customer who is a Consumer shall bear only the direct costs of returning the Goods, i.e. the costs of sending the Goods to the Seller.
f.The Consumer is liable for any reduction in the value of the Goods resulting from their use in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
RETURN ADDRESS - PLUMÉ UL. GĘSIA 33 LOK. 37, 20-719 LUBLIN
e: order.plume@gmail.com
t: +48 790 533 797
6. An example of a withdrawal form can be downloaded from the seller's website ( download here ).
7. The provisions contained in this § 9 of the Regulations concerning the consumer shall apply in accordance with Article 38a of the Act on Consumer Rights from 1 January 2021 and for contracts concluded from that date, also to the Buyer who is a natural person concluding a contract directly related to his/her business activity, when it results from the content of this contract that it does not have a professional character for this person, resulting in particular from the subject of the business activity performed by him/her, made available on the basis of the provisions on the Central Register and Information on Business Activity
8. A Customer who is an Entrepreneur has no right to withdraw from the sales contract concluded with the Seller.
9. The Seller has the right to withdraw from the sales agreement concluded with the Customer who is an Entrepreneur within 14 calendar days from the date of its conclusion. Withdrawal from the sales agreement in this case may occur without giving a reason and does not create any claims on the part of the Customer who is an Entrepreneur against the Seller.
10. A consumer who has created a Customer Account may withdraw from the Customer Account agreement within 14 days without giving a reason and without incurring any costs other than those provided for by law (which constitutes the statutory right of withdrawal for Customers who are Consumers). The period for withdrawal from the Customer Account agreement begins on the day on which the Customer obtained access to digital content or a digital service.
EXCHANGE
Our store does not process exchanges. Exchanges involve returning and purchasing the product(s) again. Above you will find a detailed description and process. If you have any questions, please contact us by email: order.plume@gmail.com.