Return and exchange
Pursuant to the Act dated March 2, 2000 "On the protection of certain consumer rights" The buyer has the right to withdraw from the sales contract without giving a reason within 14 days from the date of receipt of the goods. Please send the parcel back by courier or Poczta Polska to the address provided below, along with the completed contract withdrawal form (available for download here).
ADDRESS FOR RETURN - PLUMÉ UL. GĘSIA 33 LOK. 37, 20-719 LUBLIN
t: +48 790 533 797
Exceeding the deadlines will result in the refund not being accepted. The product cannot bear traces of use and should contain tags.
Goods that do not meet all the above conditions will be sent back at the customer's expense. In the case of returns, the costs of returning the goods are borne by the Buyer. Please do not send returns to the Parcel Locker.
We make refunds within a maximum of 14 business days from the moment we receive the shipment from the customer. Before making a return, please contact us by e-mail: firstname.lastname@example.org.
The refund will be made in the same way as the payment was made. If the payment was made using a payment card (refund to the account of the card used for payment).
We do not issue cash refunds via postal order.
The buyer bears the costs of returning the product to us.
Exchanges in our store work on a return basis. Above you will find a detailed description and course. If you have any questions, please contact us by e-mail: email@example.com.