KLARNA

WHAT IS KLARNA?

Klarna is a payment service provider from Sweden. When you choose Klarna, this supplier takes full responsibility for your payment. Over 90 million consumers in over 200,000 stores around the world have already seen the safety and benefits of this payment method.

HOW DOES PAY IN 30 DAYS WORK?

Thanks to the "Pay in 30 days" form of financing, it is possible to delay payment for the purchase by 30 days. To use this method, place an order in the store and select the Klarna payment method in the basket. Within 2 days of confirming the order, the Customer receives an e-mail instructing him on the further process. Within 30 days, the customer can check what he has ordered and will pay only if the order suits him. You can make an online payment at a convenient time and at no additional cost using your credit or debit card in the Klarna app or by logging in to www.klarna.com/pl.

CAN I USE THE “PAY IN 30 DAYS” SERVICE?

To use "Pay in 30 days", the Customer must be an adult. This service is common, but please remember that it is a form of financing and depends on the customer's financial situation. At the same time, when choosing the "Pay in 30 days" option, Klarna's rating will not affect your creditworthiness.

WHAT ARE THE PAYMENT OPTIONS WITH KLARNA?

Klarna offers 2 options:

1. Debit or credit card immediately when finalizing the order

2. "Pay in 30 days" by debit or credit card after receiving your order

Overdue payments can be monitored in the Klarna app

WHAT HAPPENS IF I CANCEL OR RETURN AN ORDER?

Once we accept your cancellation/return in our store, Klarna will cancel your invoice or refund any payment you have already made. The refund should be immediately visible in the Klarna app.

WHAT DATA DO YOU NEED TO PROVIDE WHEN MAKING A PURCHASE?

When choosing Klarna, please provide your:

- First name and last name

- Address

- E-mail adress

- PESEL number.

Optional:

- mobile phone number or date of birth.

A complete set of information, including payment reminders and links to online invoices, is sent to the Customer's e-mail address, therefore it is necessary to provide correct data to receive payment information.

IS CUSTOMER PAYMENT INFORMATION SECURE?

Klarna processes all payment information securely. PLUMÉ does not receive or store any card details. All transactions take place via connections secured by the latest security protocol standards.

HOW TO CHECK IF THE PAYMENT HAS BEEN CORRECTLY ACCEPTED?

When paying by card, this will be confirmed by e-mail immediately after placing the order. When paying "Pay in 30 days", Klarna sends the payment to the e-mail address used to place the order. If such confirmation is not received, you can always verify the status of your order and payment by logging in to the Klarna application or www.klarna.com/pl.

HOW IS A REFUND PROCESSED?

If the order was paid by card, the refund is made to the same card. If the purchase has not yet been paid for, it is subject to a reduced refund or a complete cancellation.